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Please note your order is processed by a human NOT a machine. In the unlikely event of getting an error on this page or it won't let you enter some of your card details, please contact me! :-) .

Wolverton Rail Videos..over 4,000 Railway and Transport Video Titles available. RUN by enthusiasts FOR the enthusiast with personal service guaranteed!!

About Us Established in 1987, Wolverton Rail is run by railway enthusiasts FOR railway enthusiasts. If you have any suggestions or comments about our services then please use my "contact us" form on this website. Wolverton Rail is a trading name of ADVANCE MICRO COMPUTERS LTD. Our customer/client base includes blue chip companies, multi-nationals, government organisations and law firms!

LEGAL BIT: We are a long established and well respected retailer with an excellent reputation with our customers. The display of goods on the wolvertonrail.com web site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock or has ever been in stock. We do keep stock of popular titles from mainstream publishers (over 4000) with others to order from their publishers or wholesalers (our "suppliers"). The web site content is continually changing as titles/publishers are added/deleted and is based on trade lists provided by our suppliers. It is possible for a video title to appear on our web site and for that title to have been deleted by the supplier without us ever having sold a copy or for a copy to have been obtained from our suppliers. We do not make unlawful copies of videos or dvds. Unless shown otherwise all titles are new and not secondhand. We fully respect the copyright of the publishers to full extent of that pertaining to English Law (see http://www.opsi.gov.uk/acts/acts1988/Ukpga_19880048_en_3.htm)

We do not accept liability for any errors or omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services. E & O E. Please read our FAQ section.

We reserve the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on this web site.

Making A Purchase Browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Note that if a video is shown as costing £0.00 it means the video is not yet available. It isn't free!

NOTE: Prices shown are for guide only. The actual price charged is that prevailing on the day we post your order. Usually this *is* the same price as shown but occasionally suppliers change prices without telling us until we receive fresh stock! Remember prices can go down as well as up :-)

LEGAL BIT: When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or a sales receipt. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

We accept VISA and MASTERCARD credit/debit card payment using our secure PCI compliant system called "Actinic Payments". This is run by CreditCall which is part of WorldPay i.e. one of the "Banks". We never see your card details when you pay online. If you place an order over the telephone, we enter your card details into this system and merchants are not allowed to keep a record. This is why I have to ask you for your card details every time you place a telephone order. This new system became effective from 1st.October 2012.

IMPORTANT: When you pay by credit/debit card a "pre-authorisation" is applied to your card account. It doesn't take the money. The actual amount is taken when we process your order. We do not charge for any item until it is ready to post. Alternatively, you can send your credit card information via phone, post or by email (at your own risk) over the Internet. We also accept cheques. Please make your cheque payable to "Wolverton Rail". Cheques must be in UK Sterling (pounds) and drawn on a UK bank account.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

PLEASE NOTE THAT OUR DVDs ARE UK PAL FORMAT ONLY. Most of our North American customers either have a multi-standard dvd player or they play them on their computer. AFAIK, all our DVDs are region free.

Shipping And Handling UK videos orders: £2.00 postage per VHS video, £1.50 postage per DVD except where indicated. All videos are sent by second class mail. UK orders can be sent by first class post but at extra cost to the customer.

CHANNEL ISLANDS (Guernsey, Jersey, Alderney) orders: Postage is as per UK. VAT is NOT charged for exports to Channel Islands customers.

ISLE-OF-MAN: As per UK. VAT IS charged on orders for Isle-of-Man customers.

OVERSEAS:

1. ORDERS CONTAINING VHS VIDEOS. The postage on any orders containing VHS Videos will be charged at cost. Note that our shopping cart system does not automatically add this charge because we do not know the charge until we take it to the Post Office!

2. DVD ORDERS:

Our shopping cart system automatically calculates post & packing depending on the weight of your order.

We will not send goods to certain countries unless they are sent by "signed-for" recorded delivery. The extra cost is charged to the customer at cost to us. By ordering from us, you agree to this charge if we believe you live in a country where this is necessary. Examples include India, Pakistan, Greece, African countries, some Middle-East countries, Russia and South American countries. Note that our shopping cart system does not automatically add this charge because we do not actually know the charge until we take it to the Post Office!

All videos are sent by Air Mail and are VAT free for countries outside of the European Union (EU).

NOTE: other than B & R DVDS, we do not supply DVDs post free unless we are running a special offer and the customer quotes that special offer number in their order.

Delivery Schedule Titles are subject to availability and price change. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock. All orders are dealt with as soon as possible. We offer a huge range of titles and we keep stock of popular titles, with others to order. We may be out of stock of titles in your order. We then have to wait for delivery from suppliers. So please allow up to 28 days for delivery in the UK, and longer overseas.

Please note that if you pay by credit or debit card then the credit/debit card companies usually require us to make delivery to your billing address.

I realise that sometimes customers would like delivery to another address. This is why I give customers the option of a delivery address that is not the same as the billing address. But please be aware that as far as I know, selecting this option removes any recompense protection you may have from your credit/debit card company.

If you have requested delivery to another address and I deliver to the billing address by mistake then I am only complying with the credit/debit card companies regulations. I am not liable for your postage costs to the final delivery address. After all, it would be unreasonable (that's a legal term, by the way) to expect me to pay your postage costs if your billing address were in the UK, I had sent your order to that address but you had requested a delivery address in Australia!
Back Orders If your item is not in stock, we will back order for you. Delivery is usually within 2 weeks. Our web site shows availability of titles from suppliers (to the best of our current knowledge) and not that a particular title is physically in stock.
Tax Charges For orders made from the UK or the European Union, Value Added Tax (VAT) at the current UK prevailing rate is automatically added. This applies to both retail and to trade customers by default. However if you are a trade customer within the EU (excluding the UK), are VAT registered in your country and can provide us with a valid VAT number, then your order will be supplied without VAT being added. We will validate your VAT registration number with HMRC before supplying your order. An invalid VAT number will result in your order being supplied with VAT applied. Orders to customers outside the EU are supplied without VAT e.g. Australia, New Zealand, USA and Canada.
Credit Card SecurityWe know of no documented cases of credit card fraud using our shopping system over the Internet. When you place your order a secure path exists between your computer and our web site (although the padlock symbol in your browser will show "unlocked") . Since 1st.October 2012 (due to regulatory changes) we now use an online payment system called "SellerDeck Payments". It is secure and PCI compliant. It is run by CreditCall which is part of WorldPay i.e. one of the "Banks". We never see your card details when you pay online. If you place an order over the telephone, we enter your card details into this system and merchants are not allowed to keep a record. This is why we have to ask you for your card details every time you place a telephone order. This new system became effective from 1st.October 2012.

IMPORTANT: When you pay by credit/debit card using "SellerDeck Payments", a "pre-authorisation" is applied to your card account. This means it "reserves" the amount on your card account. It doesn't take any money. The actual amount is taken when we process your order. We do not charge for any item until it is ready to post. However, if there is a delay in processing your order (because we might be out of stock), then after a few days, the reserved amount may be removed from your card account. It might looks as though we have taken your money and then put it back again. We haven't.. it's the way the banks work. BUT NOTE the "pre-authorisation" is still there for your order. So when your order is processed, we can still take the actual money without having to ask you for your card details again. This sounds more complicated than it is and there's an FAQ about it.

If you pay using PayPal then PayPal takes the money immediately. We have no control over this. It means that if you order a DVD and it has been withdrawn by the publisher, then we have to carry out a manual refund. And PayPal charge us for doing so! Which is why we prefer customers to use "SellerDeck Payments" :-)

Reaching Us If you need to contact us by email, please use the "contact us" form on this web site. Alternatively, you can ring us at either of our offices: MILTON KEYNES: +44(0)1234 71 16 15, mobile (cellphone): +44(0)7760 71 41 71. LEICESTER: +44(0)116 318 3720. If you are in Australia please use 03 9010 6200; you will only be charged for a call to Melbourne but it rings in our Milton Keynes office in the UK! We are on skype as wolvertonrail. You can also write to us at Wolverton Rail, Incon House, Stilebrook Road Business Estate, Olney, Milton Keynes, MK46 5EA, England, United Kingdom. OR The Signal Box @ Wolverton Rail, 1 Albion Street, Anstey, LEICESTER, LE7 7DD.
Privacy Policy INTRODUCTION

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In this privacy policy, "we" and "our" relates to ADVANCE MICRO COMPUTERS LTD trading as WOLVERTON RAIL, company number 01859663, a company registered in England and Wales. "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from WOLVERTON RAIL or is making an enquiry.

HOW WE USE YOUR PERSONAL DATA.

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We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

WHAT DATA DO WE HOLD?

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We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

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We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

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If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

AUTOMATED PROCESSING

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We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

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If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone.

Returns Policy We will exchange goods that are faulty. Please ensure that the title(s) you are ordering is/are what you really want before ordering. I don't supply them on a trial basis.

If you do return titles then please do so by second class post and within 7 days after delivery. If you return them by first class post or otherwise that is your responsibility! <smile>. We will only refund second class postage costs (usually with stamps) if requested and only from the original delivery address. For example if you buy a video as a present for a friend who lives elsewhere (including overseas) and the video is delivered to you then it is unreasonable to expect me to refund the postage costs of your friend sending it back to you and then you sending it back to me. Or the cost of your friend sending it back to me direct. I will only refund the postage cost of you sending the video back from your address.

Please read our obligations under "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm (IMHO, it's not a light read! :-))
Remittance Terms PAYMENT WITH ORDER. Please note that when you order if you select "Send credit card details separately" we CANNOT PROCESS YOUR ORDER until we have received your payment details. Placing an order means you have agreed to our terms & conditions. TRADE CUSTOMERS: Settlement in full within 30 days of the invoice date Title to all goods supplied remains with us until paid.

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